Returns
Product returns due to delivery error
In all cases in which other than those sold, in terms of type or quantity, or missing a quality previously agreed in writing with the COMPANY, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the COMPANY as and the shipping costs to the customer are borne by the COMPANY as long as the return method proposed by the COMPANY is followed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, once this is confirmed, the following apply:
- The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect that was discovered later by the delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
- After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
- As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and the COMPANY cannot find another product with similar or better characteristics or equivalent value for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.